frequently asked questions.
These are the most common questions I am asked on a day to day basis. If you have any other queries please don't hesitate to send me an email and ask!
All items are sent Royal Mail First Class, and all item prices include postage. This is usually a next-day service but sometimes can take up to 2 days to arrive. If your parcel is sent on Thursday it will be with you by Saturday, if it is sent on Tuesday it will be with you by Thursday. There is a next day delivery option at checkout, this costs £3.50 extra but please note it is guaranteed next day from the day of posting, NOT from the day you order.
HOW WILL MY ITEM(S) BE SENT?
when should i choose the collection option?
The collection option is ONLY to be used if you can collect from me in Cheadle. I will email you to arrange collection if you pick this option. I am not able to deliver things around the area as I do not drive. If you have ordered a celebration cake and need it to be delivered to you then please email or phone me beforehand. Delivery of big cakes is possible but I need to know in advance and arrange the date with you. Please do not select the collection option without being sure you can collect from me!
which days are your posting days?
My posting days are Tuesday and Thursday. Orders made BEFORE 8AM on Monday will be sent Tuesday morning for Wednesday delivery to you. Orders made BEFORE 8AM on Wednesday will be sent Thursday morning for Friday delivery. If you have just missed the cut off and need something delivered please email or phone me and I will see if I can fit you in. If you order on a Monday or Wednesday after the deadline and do not contact me I will assume you want the item/s posting on the next dispatch date.
ARE YOUR PRODUCTS ALLERGEN FRIENDLY?
My products are all made in a vegan friendly kitchen - no eggs or dairy in sight! Most of my products do not contain nuts but are made and packaged in an environments where nuts are present. Most of my products contain soy milk. Because of this, I can only guarantee my products to be 'free from' eggs and dairy products.
HOW WILL MY PRODUCT BE PACKAGED?
All items are sealed in a food grade cellophane bag and posted in a thick cardboard box inside a postal bag.
Yes! If you have a custom request I am always happy to provide this. Please use the contact form to email and request anything custom made. I will reply within 2 working days but usually same day. If there is something custom you need and you want me to send it on a day other than Tuesday or Thursday I can do this.
CAN YOU MAKE ME A CUSTOM ORDER?
i'm not happy with my product. do you offer refunds?
Due to the custom & perishable nature of my products, I do not offer refunds. It is your responsibility once items have been despatched to be available to receive the delivery. I will only refund or replace in the instance that items are lost in the post or damaged in transit and unsafe for consumption.