frequently asked questions.
These are the most common questions I am asked on a day to day basis. If you have any other queries please don't hesitate to send me an email and ask!
ARE ALL OF YOUR PRODUCTS VEGAN?
Yes. All of my products are 100% vegan friendly!! I am a vegan myself as are my family, so our household (and kitchen!) only houses vegan products.
All items are sent Royal Mail First Class, and all item prices include postage. This is usually a next-day service but sometimes can take up to 2 days to arrive. Orders are dispatched on Wednesdays and Thursdays. There is a next day delivery option at checkout, this costs £3.50 extra but please note it is guaranteed next day from the selected dispatch date, NOT from the day you order.
HOW WILL MY ITEM(S) BE SENT?
WHEN SHOULD I USE THE COLLECTION OPTION?
The collection option is ONLY to be used if you can collect from me in Cheadle. I will email you to arrange collection if you pick this option. I am not able to deliver things around the area as I do not drive. If you have ordered a celebration cake and need it to be delivered to you then please email or phone me beforehand. Delivery of big cakes is possible but I need to know in advance and arrange the date with you. Please do not select the collection option without being sure you can collect from me!
WHICH DAYS ARE YOUR POSTING DAYS?
Wednesdays and Thursdays.
ARE YOUR PRODUCTS ALLERGEN FRIENDLY?
My products are all made in a vegan friendly kitchen - no eggs or dairy in sight! Most of my products do not contain nuts but are made and packaged in an environments where nuts are present. All of my products contain soy milk. Because of this, I can only guarantee my products to be 'free from' eggs and dairy products. At present I am not offering any gluten free or soy free products.
HOW WILL MY PRODUCT BE PACKAGED?
All items are sealed in a food grade cellophane bag and posted in a thick cardboard box and wrapped in brown paper. Our boxes, paper and stickers are all recyclable. Unfortunately our plastic bags are not at present - but we’re working on an alternative!
I’M NOT HAPPY WITH MY PRODUCT. DO YOU OFFER REFUNDS?
Due to the made-to-order & perishable nature of my products, I do not offer refunds. It is your responsibility once items have been despatched to be available to receive the delivery. I will only refund or replace in the instance that items are lost in the post or damaged in transit and unsafe for consumption. Please please double check your address at the time of ordering and also when you receive your confirmation email, as if this is wrong I can't do anything to get the order back once it's been sent!